This course focused on bridging skills to promote successful interactions and collaboration in a globalized world
Client: Teleperformance
Date: April 2023
As part of Teleperformance’s Global Learning and Development Team, I led the creation of the Working Beyond Borders course, aimed at providing participants with a comprehensive understanding of cultural competence and equipping them with the knowledge and skills necessary to work effectively in diverse, cross-cultural environments.
Multimedia Learning Principles
The learning materials were thoughtfully crafted to transcend conventional information delivery. Instead, they were designed to offer guidance on processing the presented information—helping learners discern what aspects to focus on, how to mentally organize the content, and how to connect it with their existing knowledge. This strategic design aimed not only to impart knowledge but also to empower learners with effective cognitive tools, fostering a deeper and more meaningful understanding of the subject matter.
Text-to-Video AI Generator
With the assistance of Synthesia, an AI tool adept at transforming text into video content, I meticulously curated an exceptional learning experience. This immersive approach not only inspired learners to meet the requirements but encouraged them to surpass expectations in their educational endeavors.
Impact of the eLearning Materials
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increase in course completion rates within the next quarter.
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improvement in post-course assessments, indicating enhanced understanding and application of cultural competence concepts.
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Increase participant engagement measured through active participation in course forums and discussions.